MS
Maria Santos
Needs
Interpreter: Spanish
Francophone
Accessibility: Quiet / low-stimulation space
Allergies: Penicillin (severe), shellfish
Intake
Shelter Stay
Housing Support
Independence
DOB: Apr 12, 1988 · Age 37
Intake: Jul 14, 2026
Case Manager: S. Mitchell
Contact Information
Phone
416-555-0192
Email
Not provided
Gender
Female
Has Children
Yes — 2 children
Key Relationships
Has Known Abuser
Yes — on watchlist
Confidentiality
Restricted
Current Room
Room 204, Bed 2
Check-In Date
Jul 14, 2026
Shelter
Main Residence
Intake Status
Incomplete Intake
Recent Notes
View All Notes
SM
Incident
Aug 14, 2026 · 3:22 PM
Client reported seeing abuser near transit station. Updated safety plan and notified police liaison. Client is aware of shelter protocols.
SM
Case
Aug 10, 2026 · 10:45 AM
Met with client for 45-minute session. Reviewed court date for Aug 20. Client expressed anxiety about appearance. Referred to legal aid for court prep support.
KP
Program
Aug 8, 2026 · 2:15 PM
Submitted application to Metro Housing Authority on behalf of client. Estimated 4–6 week response time.
Safety Overview
Safety PlanUpdated Aug 14
Legal AidAssigned
Court DateAug 20, 2026
Police LiaisonActive
Reminders
Due Aug 20
Court date — ensure support arranged
Overdue
Housing application follow-up
Crisis Call History
+ Log Crisis Call| Date | Time / Duration | Caller Type | Summary | Actions Taken |
|---|---|---|---|---|
| Aug 12, 2026 | 7:42 PM · 24 min | Known Client | Caller requested immediate safety planning support after stalking concern. | Safety plan reviewed, police liaison contacted, follow-up booked. |
| Aug 4, 2026 | 9:10 AM · 11 min | Community Caller | Anonymous caller asked about emergency shelter intake process. | Shared crisis intake steps and 24-hour support contacts. |
Intake Progress
Continue IntakeStatus
Incomplete Intake
Completed Sections
15 / 24
Last Updated
Sep 12, 2026
| Intake Episode | Status | Completed Sections | Last Updated | |
|---|---|---|---|---|
| Sep 12, 2026 (Re-admission) | Incomplete Intake | 15 / 24 | Sep 12, 2026 | Review Intake |
| Jul 14, 2026 (Initial Intake) | Completed | 24 / 24 | Jul 16, 2026 | Review Intake |
Personal & Contact
Date of Birth
Apr 12, 1988
Primary Phone
416-555-0192
Email
Not provided
Emergency Contact 1
Ana Flores (Sister) · 416-555-1088
Emergency Contact 2
Luis Flores (Brother) · 416-555-6641
Confidentiality
Restricted
Language & Communication
Native Language
Spanish
Preferred Language
English
English Level
Conversational
Interpreter Needed
Yes — Spanish
Francophone
No
French Language Services
Not triggered
French Language Services — Offer History
Required whenever the client is Francophone or French is selected. Reviewed by management.
| Date | Staff | Offer | Services / Reason | Client Response |
|---|---|---|---|---|
| No offers recorded — not triggered for this client. | ||||
Identity & Culture
Restricted — sensitive personal information
Religion / Faith
Christian
Cultural Background
Mexican
Ethnicity
Latino
Indigenous Identity
Not Indigenous
Client's Practices & Needs
Attends Sunday mass when it is safe to do so. Keeps a rosary at her bedside — please do not move it during room checks.
Physical Attributes
Height
165 cm
Weight
68 kg
Eye Color
Brown
Skin Tone
Medium
Hair
Dark brown, shoulder length
Marks / Tattoos / Scars
Small tattoo on right wrist (butterfly). No other markings reported.
Address History
| History | Address | City | Province | Move-in Date | Move-out Date |
|---|---|---|---|---|---|
| Current | 245 Riverside Drive | Toronto | ON | Jul 2026 | Current |
| Previous | 1200 Lakeshore Rd W | Mississauga | ON | Jan 2025 | Jul 2026 |
| Previous | 9 Glenville Ave | Etobicoke | ON | Jun 2023 | Dec 2024 |
Medical, Accessibility & Allergies
Allergies
Penicillin (severe), shellfish
Current Medications
Sertraline 50mg daily, Lorazepam 0.5mg as needed
Known Conditions
PTSD, anxiety disorder, hypertension
Primary Care Provider
Dr. E. Okonkwo · 416-555-3300
Hospital Preference
St. Joseph's Health Centre
OHIP
●●●●–●●●–●●● (encrypted)
Known Disabilities
Mental health
Disability Details
PTSD and anxiety; may need extra time and a calm setting for appointments.
Accessibility Needs
Quiet / low-stimulation space
Accessibility Details
Prefers a room away from the main entrance; loud door alarms are distressing.
Vehicles
| Make | Model | License Plate | Color | Description |
|---|---|---|---|---|
| Toyota | Corolla | CVX-7241 | Silver | Vehicle currently with sister; client has access on request. |
| Honda | Civic | Not provided | Black | Historical vehicle reference from previous intake. |
Legal Summary
Protection Order
EPO-2026-0847 · Active
Against
J. Santos (husband)
Court Date
Sep 8, 2026 · 9:30 AM
Legal Aid
Maria Okonkwo · 416-555-0221
Custody Condition
Sole custody to client. Supervised father access Saturdays 10–12 at CAS office only.
Program Enrollments
Each enrollment belongs to one group — a run of the program.
| Program | Group | Status | Enrolled | Worker | Goals |
|---|
Goals
Secure stable housing within 60 days
Complete DA-OAS reassessment before Aug 25
Consent Records
Open Lifecycle| Category | Status | Captured | Captured By |
|---|---|---|---|
| Data Collection & Record Keeping | Active | Jul 14, 2026 | T. Green |
| Information Sharing | Active | Jul 14, 2026 | T. Green |
| Photography / Media | Withdrawn | Jul 14, 2026 | K. Patel |
| External Referrals | Active | Jul 14, 2026 | T. Green |
Reminders & Tasks
Complete child school details for Lucas
Confirm second vehicle plate information
Update safety plan after Aug 13 sighting